Q & A

  • A walkthrough for a cleaning service is an essential step to ensure all expectations are clear and that the cleaning team understands the scope of work. Here’s how it typically proceeds:

    1. Initial Introduction: The cleaning professional arrives and introduces themselves, confirming the appointment details.

    2. Client Tour: The client guides the cleaner through the entire area or property that requires cleaning, pointing out specific rooms, areas, and surfaces that need attention.

    3. Assessment of Needs: Both parties discuss any particular preferences, concerns, or special instructions. This includes areas requiring extra focus, such as kitchens, bathrooms, or high-traffic zones.

    4. Identifying Supplies and Equipment: The cleaner notes which cleaning supplies and equipment are available on-site or if they need to bring their own.

    5. Clarifying Timeframe: The expected duration of the cleaning service is reviewed to ensure it aligns with the client’s schedule and the scope of work.

    6. Final Questions and Confirmation: The cleaner addresses any questions from the client and confirms the plan before starting.

    This walkthrough ensures the cleaning service can be tailored to the client’s needs, improving satisfaction and efficiency.

  • You do not need to be home during the cleaning service. Our professional team is fully trained and trustworthy, ensuring your space is thoroughly cleaned and cared for in your absence. However, you are always welcome to be present if you prefer to oversee the process or discuss any specific request

  • For organizing and decluttering services, it is important that you are home during the appointment. Your presence is necessary to make decisions about what items to keep, donate, or discard. Being available ensures that the process is tailored to your preferences and allows us to ask any questions to complete the project efficiently and accurately.

  • For deep cleaning services, our team consists of 4 to 5 professionals to ensure a thorough and detailed job. For maintenance cleaning, we assign a team of 2 to 3 members to efficiently keep your home spotless and well-maintained.

  • Sources of payment are methods customers use to pay for services, including:

    • Cash

    • Credit/Debit Cards

    • Online Payment Platforms (e.g., PayPal)

    • Zelle ( preferred)

    • Mobile Payment Apps (e.g., Apple Pay,)

    • Invoicing with Terms for later payment

    Offering multiple payment options ensures convenience, flexibility, and timely payments.

    At Settle And Settle Cleaning LLC, we accept credit/debit cards, digital payments, or cash after service. Full payment is required before or after your cleaning. Our billing is transparent with no hidden fees.

  • At Settle And Settle Cleaning LLC, we are fully insured and bonded, providing you with peace of mind when you choose our cleaning services. This means that your property and belongings are protected throughout the cleaning process, and you are safeguarded against any unexpected incidents. Our commitment to professionalism and accountability ensures a reliable and trustworthy service every time.